Communication

ENS Training
Author
All Skill Levels
44m
Duration
368
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About this course

This eLearning course has 6 sections:

  • Types of Communication
  • Communicating with Others
  • The Principles of Confidentiality
  • Communication Preferences and Needs
  • Methods of Communication
  • Barriers to Effective Communication
     

On completion of this course you will:

  • Understand the importance of effective communication and the principles of confidentiality
  • Know how to meet the communication needs, wishes and preferences of individuals
  • Know how to promote and support effective communication
  • Have explored and be able to describe methods of appropriate verbal and non-verbal communication
  • Have an insight into the available communication aids and technology